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Get Support

We're here to help you with any questions or issues

Contact Us

If you need help, have questions, or want to report an issue with Anotely, please reach out to us via email. We're committed to providing you with the best support experience.

How to Get Support

Follow these steps to get the help you need:

  1. Click the email address above or copy contact.anotely@gmail.com to your email client.
  2. Compose your message with a clear description of your question or issue. Please include:
    • What you were trying to do
    • What happened (or what didn't happen)
    • Any error messages you saw
    • Your browser and operating system (e.g., Chrome on macOS, Chrome on Windows)
  3. Send your email and we'll get back to you as soon as possible, typically within 24-48 hours.
  4. Check your inbox (and spam folder) for our response. We'll do our best to help resolve your issue or answer your questions.

Before Contacting Support

Before reaching out, you might find answers to common questions in our FAQ section:

  • Visit our FAQ page to see if your question has already been answered
  • Check if your issue is related to browser permissions or extension settings
  • Make sure you're using the latest version of Anotely

What to Include in Your Email

To help us assist you more effectively, please include the following information:

  • Your browser: Chrome, Edge, etc.
  • Your operating system: Windows, macOS, Linux, etc.
  • Extension version: You can find this in the popup (currently v1.0.1)
  • Detailed description: What you were doing when the issue occurred
  • Screenshots: If applicable, screenshots can help us understand the issue better
  • Steps to reproduce: If it's a bug, let us know how to reproduce it

Response Time

We aim to respond to all support emails within 24-48 hours during business days. For urgent issues, we'll do our best to respond even faster. Thank you for your patience!

Feedback and Suggestions

We love hearing from our users! If you have suggestions for new features, improvements, or just want to share your experience with Anotely, please don't hesitate to reach out. Your feedback helps us make Anotely better for everyone.